We are committed to providing high-quality antivirus software and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund:
- Only transactions that are completed directly through our website are eligible for refunds. Please review their individual return procedures if you bought our product via a third-party vendor or reseller. Furthermore, requests for refunds are only accepted within [number of days, e.g., 30 days] of the original purchase date.
2. Grounds for Refund:
- Product Defects: If you receive a product that is defective or does not function as intended, we will provide a full refund.
- Unsatisfactory Performance: If you experience significant issues with the product’s performance that cannot be resolved by our support team, you may be eligible for a refund.
3. Refund Process:
- Please get in touch with our customer service department to make a refund request. Give specific details about the problem you’re having, and if necessary, attach any supporting materials or screenshots. Within [timeframe, e.g., 72 hours], our support team will review your request and reply with additional instructions.
4. Refund Method:
- The original payment method used for the purchase will be utilized to provide refunds. For the refund to be processed and appear in your account, please let [timeframe, e.g., 5-7 business days].
5. Exceptions to Refund:
Refunds will not be granted in the following circumstances:
- Change of Mind: If you simply change your mind or decide that you no longer want the product, a refund will not be issued.
- Purchases from Third-Party Vendors: Refunds are only available for purchases made directly through our website. Please refer to the refund policy of the third-party vendor if applicable.
6. Subscription Services:
- After the first [trial period, for example, 30 days] has ended, refunds for subscription-based products are often not offered. To stop further charges, you can, however, cancel your subscription at any moment.
7. Contact Us:
- Please Contact to speak with a member of our customer care staff if you have any queries or concerns regarding our refund policy or if you would want to request a refund. We are available to help and guarantee that you will be happy with our offerings.